Shipping policy

Shipping Policy

At Pixi Boutique, we aim to ensure your order is processed and delivered as smoothly as possible.

Order Processing

All orders are processed within 1–3 business days after payment confirmation. Orders are not shipped or delivered on weekends or public holidays.

You will receive a confirmation email once your order has been dispatched.

Shipping & Delivery

We work with third-party shipping providers to deliver your orders.

Delivery times are estimates only and may vary depending on your location and courier service.

Typical delivery timeframe is 2–7 business days within South Africa, but delays may occur due to factors outside our control, including courier delays, weather conditions, or high order volumes.

Third-Party Shipping Disclaimer

Pixi Boutique uses third-party courier services for all deliveries.

Once your order has been handed over to the courier, the shipping process is outside of our direct control.

As such, Pixi Boutique is not liable for any delays, loss, or damages that occur while the parcel is in transit.

However, we will always do our best to assist you in resolving any delivery issues with the courier.

Damages in Transit

We carefully check and package all orders before dispatch.

If your order arrives damaged, please contact us within 48 hours of delivery with:

Your order number
Clear photos of the damaged item and packaging

We will review the issue and assist where possible, which may include filing a claim with the courier or offering a resolution based on the situation.