Refund policy

Return & Refund Policy

At Pixi Boutique, we want you to love your purchase. If you are not completely satisfied, we are here to help.

Returns

We offer a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be:

  • In the same condition as received

  • Unworn and unused

  • With original tags attached

  • In its original packaging

  • Accompanied by proof of purchase or receipt

To start a return, please contact us at sales@pixiboutiqueza.com

Approved returns must be sent to the following return address:

47 Aurora Drive
501 Le Boulevard
Umhlanga Ridge
Umhlanga
4319

Please note: Items returned without first requesting and receiving return approval will not be accepted.

For any return-related questions, contact us at sales@pixiboutiqueza.com

 

Damages and Issues

Please inspect your order immediately upon delivery.

If your item is:

  • Defective

  • Damaged

  • Incorrect

  • Missing items

Please contact us within 48 hours of delivery at sales@pixiboutiqueza.com with your order number and clear photos of the issue.

We will assess the issue and work to resolve it as quickly as possible.

Non-Returnable Items

Certain items cannot be returned, including:

  • Sale or discounted items

  • Gift cards

  • Personalized or custom-made products

  • Earrings (for hygiene reasons, unless defective)

For hygiene and quality assurance, all earrings are non-returnable and non-exchangeable unless faulty, damaged on arrival, or incorrectly supplied.

Unfortunately, all sale items are final sale and cannot be returned, exchanged, or refunded.

If you are unsure whether your item qualifies for return, please contact us before purchasing.

Exchanges

We currently do not offer direct exchanges.

The quickest way to receive a replacement item is to:

  1. Request and complete a return (if eligible)

  2. Place a new order for the desired item

European Union 14-Day Cooling-Off Period

If your order is shipped to a country within the European Union, you may cancel or return your order within 14 days of delivery, for any reason and without justification.

Returned items must still meet our return eligibility requirements:

  • Unworn

  • Unused

  • With tags

  • In original packaging

  • With proof of purchase

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

If approved, your refund will be processed to your original payment method within 10 business days.

Please note:

  • Your bank or card provider may require additional processing time

  • Shipping fees are non-refundable unless the return is due to our error

  • Return shipping costs may be the customer’s responsibility unless otherwise stated

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at sales@pixiboutiqueza.com

Thank you for shopping with Pixi Boutique.